They were very professional and did the recall in a short amount of time which I expected to take a lot longer than it was being serviced for. They also were good enough to provide me with a loaner vehicle to not have to wait for service on my car that I thought would take a few hours. They were very professional in their work and service and I definitely will use them again for all service that needs to be done on my Challenger.
They were on top of getting my vehicle completed, it took longer than expected because I had more issues than they thought but they accommodated me. They always listen to my issues and do the work accordingly I love Martin Dodge Jeep Chrysler
Helpful staff, they were a bit busy during my visit but were very accommodating.
We received excellent service from this dealership. We were on a vacation trip when our 2016 Jeep Grand Cherokee began misfiring. Very shortly afterward the check engine light came on and we pulled into the nearest Jeep dealership which was Martin. In less than 2 hours, they diagnosed the issue(blown head gasket) and helped us get a rental vehicle and resume our trip. At every point along the way, their service representative Brian kept me informed of the repair progress. He processed our extended warranty claim. Shorty after we picked up the vehicle it began misfiring again. I returned to the dealership. Their technician very quickly diagnosed and repaired a sporadically misfiring ignition coil. We've driven it about 500 miles at this point with no further issues. If I lived in the Bowling Green area this is a dealership I would want to consider for a vehicle purchase. In my one experience with them, as a complete stranger they convinced me they are the kind of customer driven business I'm always wanting to do business with.
Recently bought a verhicle here, and the experience was wonderful. The entire staff was friendly and helpful. I was able to trade in my old car and walk out with a brand new car within a few hours thanks to Maria for being so amazing, and truly caring!
Return Buyer ! Great service and people !
They treated me well, and handled the needs for my vehicle professionally
Was in and out very fast. Staff was courteous, friendly and very helpful. I have recommended this service department to my friends and family. Highly recommend.
Love the service. And Drew Shirley is the best, most polite, and friendliest salesperson I have ever encountered. My husband and I have both purchased new vehicles from Drew and he went out of his way to provide excellent customer service!!
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