What to Expect During a Service Appointment at Martin Dodge

Bringing your vehicle in for service shouldn’t be a guessing game. At Martin Dodge, transparency, technical excellence, and customer-focused efficiency define every step of your service appointment. Whether you’re in for routine maintenance, diagnostics, or a repair covered under warranty, the experience is designed to give Dodge, Chrysler, Jeep, and Ram owners peace of mind—with a strong foundation in factory-backed procedures and highly trained staff.

From the moment you pull into the service lane to the final torque on your wheel lugs, here’s exactly what you can expect when you schedule a service visit at Martin Dodge.

Easy Check-In and Prompt Vehicle Intake

 Your experience begins before a wrench is turned. Upon arrival, you’ll be greeted by a service advisor—a trained professional who will review your vehicle’s service history, walk around the car with you to document any visible damage or tire wear, and confirm the reason for your visit.

Common services that begin this way include:

• Oil and filter change
• Multi-point inspection
• Brake system evaluation
• Warning light diagnosis
• Scheduled maintenance at 30K/60K/90K miles
• Transmission service or recall check
• Seasonal tire swaps or battery checkups

If you’re waiting on-site, you’ll be offered access to the customer lounge, which includes Wi-Fi, refreshments, and real-time updates through the service desk or mobile device, depending on your communication preference.

 OEM-Certified Technicians and Factory-Grade Tools

Every vehicle that enters the shop is handled by Mopar-certified technicians. These professionals undergo continual training to stay current with Stellantis technologies—including advanced powertrains like the 6.4L HEMI, Uconnect infotainment systems, and electric or plug-in hybrid setups such as the Wrangler 4xe or Pacifica Hybrid.

Technicians at Martin Dodge use:

• FCA-approved diagnostic systems (wiTECH 2.0)
• Factory torque specs for all reassembly
• Dealer-grade lifts and alignment machines
• OEM scan tools that interface with your vehicle’s ECU in real time
• Special tools for proprietary parts such as active grille shutters or air suspension modules

This means you’re not getting generic service—you’re getting work backed by the manufacturer’s exact guidelines.

Real-Time Diagnostics and Transparent Estimates

For diagnostic visits—whether it’s a check engine light, brake warning, or electrical issue—the first phase is scanning and inspection. The technician runs a full vehicle health check, including:

• Scan of trouble codes using wiTECH
• Inspection of logged freeze-frame data and drive cycles
• Verification of powertrain control module (PCM), transmission control module (TCM), and body control module (BCM) communication
• Confirmation of sensor data using live parameters
• Visual checks for leaks, corrosion, or failed harnesses

Once the issue is identified, your service advisor will review the diagnosis and provide a detailed cost estimate, including labor time, part availability, and any warranty or recall coverage.

You’ll have the opportunity to approve or defer services and ask clarifying questions. No work is done without your go-ahead.

Scheduled Maintenance with OEM Precision

If you’re in for routine service, the team works directly from Dodge and Mopar’s scheduled maintenance plans. These vary by vehicle and mileage, but common 30K/60K/90K services include:

• Synthetic oil and filter change
• Tire rotation and balance
• Brake pad and rotor inspection
• Coolant system pressure test and fluid condition check
• Cabin and engine air filter replacement
• Transmission and differential fluid service (as applicable)
• Inspection of suspension components, bushings, and steering geometry
• Battery load test and charging system analysis

Each of these tasks is performed to factory torque and refill specifications, ensuring that nothing is under or over-tightened and that all fluids meet OEM-grade ratings.

Multi-Point Inspection: Every Visit, Every Time

With every visit—regardless of whether it’s a quick oil change or a warranty repair—you’ll receive a multi-point inspection report. This color-coded sheet breaks down the condition of:

• Tires: tread depth, wear pattern, pressure
• Brakes: pad depth, rotor condition, fluid level
• Fluids: engine oil, brake fluid, coolant, transmission, washer
• Battery: voltage under load and resting
• Belts and hoses: wear, cracking, tension
• Suspension: ball joints, tie rods, sway bar links, shocks and struts
• Exhaust system: leaks, rust, hanger condition

Green means good, yellow means future service recommended, and red means action is needed now. This system gives you a clear understanding of your vehicle’s health—not just today, but in the months ahead.

Software Updates and System Calibration

Today’s Dodge and Ram vehicles are as much software as hardware. At Martin Dodge, technicians perform firmware checks and software updates where applicable, especially on vehicles with:

• Uconnect infotainment systems
• Active safety features like Adaptive Cruise Control or Lane Departure Warning
• 4×4 control modules
• Air ride suspension systems
• Electrified powertrains (eTorque, 4xe)

When needed, module reprogramming is done using secure factory software, ensuring compatibility, and system integrity, and updating records stored on your VIN history.

Parts Availability and Mopar Inventory

Martin Dodge carries a robust in-house inventory of genuine Mopar parts. That means faster turnarounds and fewer delays waiting on backordered components. Whether you need brake rotors, spark plugs, valve cover gaskets, or sensors, the parts department coordinates with technicians in real time to reduce downtime.

In cases where rare or high-demand parts are needed, Martin Dodge has direct access to the Mopar parts network to source quickly—often overnight.

Warranty, Recalls, and Service Campaigns

Your visit may also include checking for open recalls or service bulletins. These items are addressed at no charge and help prevent small issues from becoming major repairs later.

Warranty repairs—whether factory 3-year/36,000-mile basic coverage or 5-year/60,000-mile powertrain—are handled entirely in-house. Your advisor will verify eligibility and file claims directly with the manufacturer, so you don’t have to navigate any paperwork or reimbursement steps.

Pickup, Drop-Off, and Express Lane Services

Martin Dodge understands that time matters. That’s why options like:

• Express Lane oil changes with no appointment
• Shuttle service within the local area
• Loaner vehicles for qualifying repairs
• After-hours drop boxes and online appointment scheduling
• Mobile text updates so you can approve repairs from your phone

are built into the service experience. These features reduce inconvenience while ensuring your vehicle gets the time and attention it needs.

After-Service Review and Long-Term Planning

At pickup, your advisor will walk you through the services performed, inspection findings, and any deferred maintenance items. You’ll also receive a printed or digital copy of your invoice and inspection sheet for your records.

For customers interested in long-term ownership or lease-end planning, advisors can also help outline:

• Maintenance planning for the next 12 months
• Extended warranty options or vehicle protection plans
• Timing for the next tire, brake, or fluid service

Every part of the process is geared toward maintaining your Dodge’s performance, value, and safety—today and well into the future.