Last month, a new 2025 Jeep Grand Cherokee owner from Glasgow drove 18,000 miles without any service beyond oil changes, assuming advanced technology systems were maintenance-free. They ignored software update notifications, never had camera systems cleaned or inspected, and skipped recommended service intervals. When adaptive cruise control stopped functioning, lane keep assist became unreliable, and…
Last month, a 2024 Chrysler Pacifica Hybrid owner from Franklin assumed hybrid maintenance was identical to conventional minivans and followed generic quick-lube service schedules. After 28,000 miles, they experienced dramatically reduced electric range (dropping from 32 miles to 18 miles), noticed the gasoline engine running constantly even during short trips, and heard unusual noises from…
Last month, a 2021 Jeep Grand Cherokee came into our service bay after its owner returned from a weekend trip to Mammoth Cave National Park. He had taken the vehicle off the main path on a muddy trail and noticed the AWD system felt sluggish, like it wasn’t distributing power the way it should. He…
Last April, a 2023 Jeep Grand Cherokee arrived at our Scottsville Road service center with grinding brakes and seized rear calipers after a Kentucky winter of road salt exposure. The owner had never performed post-winter brake inspection or cleaning, allowing salt corrosion to accumulate for three months. The complete rear brake service including caliper replacement,…
Two months ago, a 2020 RAM 1500 rolled in towing a camper, transmission overheating and barely pulling the hill on Scottsville Road. The owner had been towing 8,000 pounds every summer weekend to Barren River Lake but had never serviced the differential or transmission fluid. At 62,000 miles, the transmission needed a complete rebuild. The…
